top of page

Cancellation and Refund Policy

​

Effective Date: 01.01.2024

At Ingenious Promotions (“Company”, “we”, “our”, or “us”), we strive to provide high-quality promotional and marketing services. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are handled for services offered through www.ingeniouspromos.com.

 

1. Cancellation Policy

 

a. Service Cancellation by Client

  • Clients may request cancellation of services by contacting us in writing (email preferred).

  • Cancellation requests must include project details and reason for cancellation.

 

b. Eligibility for Cancellation

  • Before Project Start: Full or partial cancellation may be allowed depending on work already scheduled or resources allocated.

  • After Project Commencement: Cancellation requests may not be eligible for a full refund, especially if work has already begun.

  • Completed Work: No cancellation will be accepted once the service or project has been completed or delivered.

 

2. Refund Policy

 

a. General Refund Terms

  • Refunds, if applicable, will be processed based on the stage of the project and work completed.

  • Any costs already incurred (design, production, third-party services, etc.) will be deducted.

​

b. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after work has started

  • Delay caused by client (e.g., delayed approvals, missing inputs)

  • Completed and delivered services

  • Custom or personalized promotional materials once approved

 

c. Partial Refunds

​

Partial refunds may be granted:

  • If cancellation occurs after partial completion of work

  • Based on the proportion of work completed

​

3. Refund Processing

​

  • Approved refunds will be processed within 7–14 business days

  • Refunds will be issued using the original payment method unless otherwise agreed

  • Any transaction or payment gateway fees may be deducted from the refund amount

​

4. Project Delays or Non-Delivery

​

If we are unable to deliver services due to internal reasons:

  • Clients may be eligible for a partial or full refund depending on the situation

 

5. Client Responsibilities

 

To avoid delays or cancellation issues, clients must:

  • Provide accurate and timely information

  • Approve designs and materials promptly

  • Maintain clear communication throughout the project

 

6. Force Majeure

 

We are not liable for delays or failure to perform due to circumstances beyond our control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Supply chain disruptions

 

7. Changes to This Policy

 

We reserve the right to update this Cancellation and Refund Policy at any time. Updates will be posted on this page with a revised “Effective Date.”

 

8. Contact Us

 

For cancellation or refund requests, please contact:

Ingenious Promotions
Website: www.ingeniouspromos.com
Email: info@ingeniouspromos.com

bottom of page